Provides the public sector with access to agile development and user-centred design services. This includes buying digital specialists to deliver specific outcomes, or to support urgent needs.
Agreement number: RM1043.9
Start date: 30/01/2026
End date: 29/01/2032
Regulation: PA2023
Agreement type: Open Framework
Available for: Central government, Charities, Education, Health, Local authorities, Blue light (police, fire, ambulance, search and rescue) Devolved administrations
RM1043.9 Digital Outcomes and Specialists 7 combines 2 previous frameworks:
You can use this agreement to procure suppliers to provide digital, data, and technology services in line with government policies, standards and best practices.
Suppliers can provide work across the full agile lifecycle, including:
These services help organisations to provide application development and user centred design services to build digital products and services that meet the needs of citizens.
This agreement will run for 6 years. It will reopen every 18 months.
Products and services that are out of scope include, but are not limited to:
Before you start you should:
This will help you write your statement of requirements.
You can buy from this agreement using further competition only. You will have the choice to run 3 types of competitive selection process:
There is no option to award without competition. Each procurement can only be awarded to a single supplier.
Steps to run a competitive selection process:
You must publish your requirements on CAS. This is a service we provide that can be accessed through your PPG account. All suppliers awarded a place on the agreement, and registered on the platform, will be able to view and respond to your requirements.
The buyer guide includes further information about pricing for this agreement.
Expires: 29/01/2032
Expires: 29/01/2032
Expires: 29/01/2032
Expires: 29/01/2032
Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.
You might not need all the contractual documents to buy the products or services from this agreement.
Before buying from this agreement you should read the buyer guide and how to use contractual documents.
The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.
This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.
The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.
The core terms are GCA’s standard commercial terms. They govern the supplier’s relationship with GCA and every customer who has a call-off contract.
When a customer decides to buy from a supplier, they’ll complete an order form with important information about the call-off contract.
Customers can change any of their chosen schedules by adding special terms in the call-off order form.
A completed order form will contain:
The call-off contract will be created when both parties either agree to:
Joint schedule 1: definitions v1.0 Essential
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This defines significant words and phrases used in the core terms and template schedules. You will need to add any new definitions specifically needed for your contract, and add them as special terms in your call-off order form.
Joint schedule 2: variation form v.1.0 Essential
You must complete the relevant sections in this document
Explains the format for formally documenting any contract changes you may need.
Joint schedule 3: insurance requirements v1.0 Essential
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An essential schedule that captures the supplier’s basic obligations for any insurances needed at the framework level, and mandating that the supplier must give you any additional insurances that you specify in your order form.
Joint schedule 4: commercially sensitive information v1.0 Essential
You must complete the relevant sections in this document
You should ask your supplier to tell you if any of the information they provided is commercially sensitive such that they would not want it disclosed in response to a Freedom of Information (FOI) request. Their response will provide the content for this schedule but it is your decision if the relevant information would be withheld if a relevant FOI request was received.
Joint schedule 5: sustainability v1.0 Essential
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This is a core schedule that sets out a range of sustainability requirements that apply to all suppliers in the agreement. You may have your own CSR or social value requirements to include in your contract and, where you have specified that as part of a competition, these must be satisfied.
Joint schedule 6: key subcontractors v1.0 Essential
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You only need this document if the supplier uses one or more key-subcontractors to fulfil its obligations under your contract.
Joint schedule 7: financial difficulties v2.0 Optional
You must complete the relevant sections in this document
If a supplier has any financial difficulty when you use your call-off you will need to use this schedule to monitor their financial standing and any consequences of changes to this.
Joint schedule 8: guarantee v1.0 Optional
If you use this document, you must complete the relevant sections
You can use this schedule when you want assurance provided by a third party guarantor that the supplier’s obligations will be met, because you are concerned about the financial status of your supplier.
Joint schedule 9: rectification plan v1.0 Essential
You must complete the relevant sections in this document
A requirement for suppliers to demonstrate minimum standards of reliability in relation to high value contracts.
Joint schedule 10: processing data v2.0 Essential
You must complete the relevant sections in this document
This explains the format for any rectification plan that your supplier may have to provide in the event that you experience a supplier default.
Joint schedule 11: cyber essentials scheme v1.0 Essential
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Describes the process to allow the supplier to provide timely, full, accurate and complete Supply Chain Information Report, with Template provided in Annex 1
Call-off schedules are used when suppliers sell their goods or services to customers.
You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.
Call-off schedule 1: intellectual property rights Essential
You must complete the relevant sections in this document
Provisions on intellectual property rights for the digital deliverables, to ensure the ongoing operability of the service and ability to publish the solution code as open source.
Call-off schedule 2: staff transfer v2.0 Optional
If you use this document, you must complete the relevant sections
To ensure that appropriate provisions are included to deal with staff transfer on both entry and exit of the call-off contract.
Call-off schedule 3: continuous improvement v1.0 Essential
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If included as part of the schedule it means the supplier will need to make sure they try to identify new or potential improvements to how they meet the needs of the project, including through regular reviews with the customer.
Call off schedule 4: call-off tender v1.0 Essential
You must complete the relevant sections in this document
Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.
Call-off schedule 5: pricing details and expenses policy v1.0 Essential
You must complete the relevant sections in this document
This schedule should be used to show more detailed pricing information as well as the pricing in the order form.
Call-off schedule 6: ICT services v1.0 Essential
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Additional provisions necessary to facilitate the provision of ICT Services which are part of the deliverables of the call-off contract.
Call-off schedule 7: key supplier staff v2.0 Essential
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This schedule makes sure that any key staff identified from the supplier will fill the key roles throughout the contract, and states what the supplier will do if any of the key staff are unavailable for a specified period of time.
Call-off schedule 8: business continuity and disaster recovery v.1.0 Optional
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What the supplier must do to make sure the call-off contract can still be delivered even if there’s an unexpected event. Use if call-off contracts will be critical for the customer’s organisation it would be difficult to replace the supplier if things go wrong
Call-off schedule 9A security: short form V1.0 Essential
You must complete the relevant sections in this document
What the supplier must do to make sure that customer data and deliverables are kept secure.
Call-off schedule 9B security: consultancy v1.0 Essential
You must complete the relevant sections in this document
What the supplier must do to make sure that customer data and deliverables are kept secure.
Call-off schedule 9C security: development v1.0 Essential
You must complete the relevant sections in this document
What the supplier must do to make sure that customer data and deliverables are kept secure.
Call-off schedule 9D security: supplier-led assurance v1.0 Essential
You must complete the relevant sections in this document
What the supplier must do to make sure that customer data and deliverables are kept secure.
Call-off schedule 9E security: buyer-led assurance v1.0 Essential
You must complete the relevant sections in this document
What the supplier must do to make sure that customer data and deliverables are kept secure.
Call-off schedule 10: exit management v1.0 Essential
You must complete the relevant sections in this document
What the supplier needs to do at the end of a call-off contract to help the customer continue to deliver public services.
Call-off schedule 12: clustering v1.0 Optional
If you use this document, you must complete the relevant sections
You can use this schedule if other customers (contracting authorities) want to join with you to buy using a single call-off, instead of lots of individual call-off contracts.
Call-off schedule 13: implementation plan and testing v1.0 Essential
You must complete the relevant sections in this document
The agreed plan for when the services will be delivered and tested to ensure they meet your needs.
Call-off schedule 14: performance Levels v1.0 Optional
You must complete the relevant sections in this document
The standards of service required by the customer and what happens when these are not met.
Call-off schedule 15: call off contract management v1.0 Optional
You must complete the relevant sections in this document
How supplier and customer should work together on the call-off contract. We recommend using this document if you need to collaborate with the supplier to monitor and manage the call-off contract.
Call-off schedule 16: benchmarking v1.0 Optional
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A process for comparing the value of the supplier against other providers in the market. We recommend you use this document if you need to benchmark the pricing to make sure you receive good market value over the life of the contract.
Call-off schedule 17: MOD terms v1.0 Optional
You must complete the relevant sections in this document
For Ministry Of Defence (MOD) customers only Any additional terms needed by the MOD.
Call-off schedule 18: background checks v1.0 Optional
You must complete the relevant sections in this document
This schedule is used when supplier staff must be vetted for any relevant convictions before working on the contract.
Call-off schedule 19: Scottish Law v1.0 Optional
You must complete the relevant sections in this document
Switches the interpretation of the call-off contract to Scottish law.
Call-off schedule 20: specification v1.0 Essential
You must complete the relevant sections in this document
More information about your specification from the order form.
Call-off schedule 21: Northern Ireland Law v1.0 Optional
You must complete the relevant sections in this document
Switches the interpretation of the call-off contract to Northern Ireland law.
Call-off schedule 23: HMRC terms v1.0 Optional
You must complete the relevant sections in this document
For HMRC customers only. Any additional terms needed by HMRC.
Call-off schedule 24: corporate resolution planning v1.0 Optional
You must complete the relevant sections in this document
This Schedule requires Suppliers to provide CRP information to ensure that all applicable Suppliers have a Corporate Resolution Plan in place
Call-off schedule 25: additional Sustainability Requirements v1.0 Optional
You must complete the relevant sections in this document
This schedule outlines the additonal sustainability requirements for suppliers relevant to the call off contract
Call-off schedule 26: carbon reduction V1.0 Optional
You must complete the relevant sections in this document
This schedule outlines the detail around the carbon reduction plan and commitments the supplier needs to adhere to
Framework schedules are used by GCA to set up the agreement with suppliers.
Framework schedule 1: specification v1.0 Essential
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What we expect the supplier to provide to customers.
Framework schedule 2: framework tender v1.0 Essential
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How the supplier proposes to meet the specification requirements.
Framework schedule 3: framework prices v.1.0 Essential
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Maximum rates the supplier can charge for services under the framework contract.
Framework schedule 4: framework management v1.0 Essential
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Describes how we work with the supplier to manage the framework contract.
Framework schedule 5: management charges and information v1.0 Essential
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Describes the management charges and information process and charges between us and the suppliers at framework contract level.
Framework schedule 6: order form template SOW template and call-off schedules v1.0 Essential
You must complete the relevant sections in this document
If you already completed the order form in the call-off order form section, you won’t need to complete this document, because they are the same.
Framework schedule 7: call-off award procedure v1.0 Essential
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The process a customer must follow to award a call-off contract, which needs to be clearly stated in your further competition documents.
Framework schedule 8: self audit certificate v.1.0 Essential
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We require suppliers to provide a self audit certificate following an annual self audit to verify their accounts.