Gives the UK public sector access to mobile, voice and data solutions. This includes devices like mobile phones and tablets. It also includes data, calls and messages, and security and support services.
Agreement number: RM6391
Start date: 17/09/2026
End date: 16/09/2028
Regulation: PA2023
Agreement type: Closed Framework
Available for: Central government, charities, education, health, local authority, blue light services (police, fire, ambulance, search and rescue), devolved administrations.
24 September 2026: Following the launch of RM6391 on 17 September 2026, we are hosting a series of introductory customer engagement webinars. These will take place on 1 October (11am to 12pm), 16 October (10.30am to 11.30am) and 22 October (11am to 12pm). All sessions will be held online via Microsoft Teams. Please register for a place on Eventbrite.
RM6391 Mobile Voice and Data Services 2 gives public sector organisations access to buy mobile and data services, including calls, messages and data. It also covers hardware like mobile phones and tablets, as well as associated services like security and support services.
RM6391 will replace the existing RM6261 Mobile Voice and Data Services (MVDS) agreement.
Services include but not be limited to:
The framework agreement will run for a minimum term of 2 years, with the option to extend for up to an additional 2 years.
There are 3 ways to buy from this agreement:
How to do it:
Download documents from the portal to complete your desktop evaluation. Note: do not add any of the items to your basket or “check out”. This will not form a valid contract and we cannot guarantee that you will be able to retrieve any potential funds lost.
An award with competition is available in Lot 2 only, and is comprised of the following award procedures:
You can structure your competition in as many stages as are relevant to your specific procurement.
At different stages of the competition, you can incorporate various supplementary processes to support evaluation and decision-making. Examples of supplementary processes include:
For further information on competitive flexible procedure, read the Guidance on the Competitive Flexible Procedure.
A below-threshold mini-competition is a suitable route to market for customers looking to procure requirements that are more bespoke than the standard audit packages offered under Lot 3. This lot uses a below-threshold mini-competition rather than an award with competition. This is because the items procured under this lot fall below the threshold stipulated in the Procurement Act 2023.
For a detailed step by step process on how to run a below-threshold mini-competition, download the buyer guide in the buyer guide section on this page.
Expires: 16/09/2028
Expires: 16/09/2028
Expires: 16/09/2028
Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.
You might not need all the contractual documents to buy the products or services from this agreement.
Before buying from this agreement you should read the buyer guide and how to use contractual documents.
The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.
This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.
The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.
The core terms are GCA’s standard commercial terms. They govern the supplier’s relationship with GCA and every customer who has a call-off contract.
RM6391 Joint schedule 1: definitions Essential
Read only
This is a glossary that clarifies the exact meaning of the words used throughout the contract.
RM6391 Joint schedule 2: variation form Essential
If you use this document, you must complete the relevant sections
This is the official form you must use to change any part of the contract once it has started.
RM6391 Joint schedule 3: insurance requirements Essential
Read only
This schedule lists out the insurance policies the supplier must have to cover the cost of accidents or mistakes.
RM6391 Joint schedule 4: commercially sensitive information Essential
If you use this document, you must complete the relevant sections
This schedule lists the specific sensitive information that both buyer and supplier agree to keep private.
RM6391 Joint schedule 5: sustainability Essential
Read only
This schedule clarifies how the contract will protect the environment and support fair working conditions.
RM6391 Joint schedule 6: key subcontractors Optional
Read only
This schedule lists any other companies the supplier hires to help them do the work. Please note that this document is optional under lot 2 only.
RM6391 Joint schedule 7: financial difficulties Optional
If you use this document, you must complete the relevant sections
This schedule clarifies what happens if the supplier has serious money problems.
RM6391 Joint schedule 8: guarantee Optional
If you use this document, you must complete the relevant sections
This is a legal promise from a larger company to finish the work if the supplier fails.
RM6391 Joint schedule 9: rectification plan Essential
If you use this document, you must complete the relevant sections
This is a step-by-step plan for the supplier to fix a problem if their work is not good enough.
RM6391 Joint schedule 10: processing data Essential
You must complete the relevant sections in this document
This schedule provides the strict rules for handling personal information and following data protection laws (UK GDPR).
Call-off schedules are used when suppliers sell their goods or services to customers.
You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.
RM6391 Call-off schedule 1: intellectual property rights Essential
You must complete the relevant sections in this document
This schedule clarifies who owns and is allowed to use the work, ideas, and data created during the contract.
RM6391 Call-off schedule 2: staff transfer Essential
You must complete the relevant sections in this document
This schedule clarifies the rules and costs if staff move to a new employer when a contract starts or ends.
RM6391 Call-off schedule 3: continuous improvement Essential
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This schedule provides a way for the supplier to improve their service and lower costs over time. Please note that this document is optional under Lots 1 and 3 only.
RM6391 Call-off schedule 4: call-off tender Optional
If you use this document, you must complete the relevant sections
This schedule lists out the specific promises, solutions, and prices the supplier offered when they bid for the work.
RM6391 Call-off schedule 5: pricing tender Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the prices the supplier will charge and how the buyer will pay them.
RM6391 Call-off schedule 6: ICT services Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the technical rules for providing IT, software, and computer services. Please note that this document is optional under lot 2 only. It does not apply under lots 1 & 3.
RM6391 Call-off schedule 7: key supplier staff Optional
If you use this document, you must complete the relevant sections
This schedule lists out the specific people the supplier must use to do the work. Please note that this document is optional under lot 2 only. It does not apply under lots 1 & 3.
RM6391 Call-off schedule 8: business continuity and disaster recovery Essential
If you use this document, you must complete the relevant sections
This schedule clarifies the plan for keeping services running if something goes wrong, like a power cut or a hack. Please note that this document is optional under lot 2 only.
RM6391 Call-off schedule 9a: security short form Essential
If you use this document, you must complete the relevant sections
This form enlists the security rules needed to protect data, buildings, and people. Use this for low-risk projects that only need basic security. Please note that this document is optional under lot 2 only.
RM6391 Call-off schedule 10: exit management Optional
If you use this document, you must complete the relevant sections
This schedule lists out the plan for handing over the work when the contract ends. Please note that this document is optional under lot 2 only. It does not apply under lots 1 & 3.
RM6391 Call-off schedule 11: installation works Optional
Read only
This schedule provides the rules for fixing or building equipment at the buyer’s site. Please note that this document is optional under lot 2 only. It does not apply under lots 1 & 3.
RM6391 Call-off schedule 12: clustering Optional
If you use this document, you must complete the relevant sections
This schedule clarifies how different buyers can group together to buy things as one team. Please note that this document is optional under lot 2 only. It does not apply under lots 1 & 3.
RM6391 Call-off schedule 13: implementation plan and testing Optional
If you use this document, you must complete the relevant sections
This schedule lists out the timeline for the project and how you will prove the work is finished. Please note that this document is optional under lot 2 only. It does not apply under lots 1 & 3.
RM6391 Call-off schedule 14: performance levels Essential
If you use this document, you must complete the relevant sections
This schedule clarifies the quality standards (KPIs) the supplier must meet every day. Please note that this document is optional under lot 2 only.
RM6391 Call-off schedule 15: call-off contract management Optional
If you use this document, you must complete the relevant sections
This schedule provides the rules for how the buyer and supplier will talk and solve problems.
RM6391 Call-off schedule 16: benchmarking Optional
Read only
This schedule provides a way to check if the supplier’s prices are still fair compared to the rest of the market. Please note that this document is optional under lot 2 only. It does not apply under lots 1 & 3.
RM6391 Call-off schedule 17: MOD terms Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the extra legal and security rules for Ministry of Defence (MOD) contracts.
RM6391 Call-off schedule 18: background checks Optional
If you use this document, you must complete the relevant sections
This schedule lists out the security and criminal record checks staff must pass before they can start work. Please note that this document is optional under lot 2 only. It does not apply under lots 1 & 3.
RM6391 Call-off schedule 19: Scottish law Optional
If you use this document, you must complete the relevant sections
This schedule clarifies that the contract will follow the laws of Scotland rather than England and Wales.
RM6391 Call-off schedule 20: specification Optional
If you use this document, you must complete the relevant sections
This schedule provides a detailed list of exactly what the buyer wants to buy.
RM6391 Call-off schedule 21: Northern Ireland law Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the specific laws and tax rules that apply to work in Northern Ireland.
RM6391 Call-off schedule 22: lease terms Optional
If you use this document, you must complete the relevant sections
This schedule makes renting clear and easy. It helps buyers get the latest kit without paying the full cost upfront.
RM6391 Call-off schedule 23: HMRC terms Optional
If you use this document, you must complete the relevant sections
This schedule provides the tax rules that the supplier must follow, including rules on off-payroll working (IR35).
RM6391 Call-off schedule 24: corporate resolution planning Optional
If you use this document, you must complete the relevant sections
This schedule clarifies what happens if a large supplier has serious money problems or goes out of business.
RM6391 Call-off schedule 25: additional sustainability requirements Optional
If you use this document, you must complete the relevant sections
This schedule lists out the extra “green” rules the supplier must follow to protect the environment.
RM6391 Call-off schedule 26: carbon reduction Optional
If you use this document, you must complete the relevant sections
This schedule clarifies the supplier’s specific plan to lower their carbon emissions during the contract.
Framework schedules are used by GCA to set up the agreement with suppliers.
RM6391 Framework schedule 1: specification Essential
Read only
This schedule provides a detailed list of all the goods and services available under this agreement.
RM6391 Framework schedule 2: framework tender Essential
Read only
This schedule lists out the specific promises, solutions, and expertise the supplier offered to join the agreement.
RM6391 Framework schedule 3: framework prices Essential
Read only
This schedule lists out the maximum prices the supplier is allowed to charge for their goods or services.
RM6391 Framework schedule 4: framework management Essential
Read only
This schedule clarifies how GCA and the supplier will work together to keep the agreement running well.
RM6391 Framework schedule 5: management charges and information Essential
Read only
This schedule clarifies the fees the supplier pays to use the agreement and the data they must share.
RM6391 Framework schedule 6a: order form template and call-off schedules Essential
You must complete the relevant sections in this document
This schedule provides the blank documents you need to create a legal contract with a supplier. Use this if procuring under Lot 1 or 3.
RM6391 Framework schedule 6b: short order form and call-off schedules Essential
You must complete the relevant sections in this document
This schedule provides the blank documents you need to create a legal contract with a supplier. Use this if procuring under Lot 2
RM6391 Framework schedule 7: call-off award procedure Essential
You must complete the relevant sections in this document
This schedule clarifies the legal steps you must follow to choose a supplier from this agreement.
RM6391 Framework schedule 8: self-audit certificate Essential
You must complete the relevant sections in this document
This is a document where the supplier confirms that the sales and price information they gave to the government is correct.
RM6391 Framework schedule 9: cyber essentials scheme Essential
Read only
This schedule provides the rules for the security certificates the supplier must have to protect against online attacks.